PRIVACY POLICY

Venti Castelora Digital Consultants
Effective Date: 01/01/2026

1. Who We Are

Venti Castelora Digital Consultants (“VCDC”, “we”, “our”, “us”) operates the website www.vcdc.nz and provides digital consulting services including website design, social media management, AI receptionists, automation systems, and related digital services.

We are based in New Zealand.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name

Email address

Phone number

Business name

Website URL

Billing information

Any details submitted via forms

Technical Information

IP address

Browser type

Device information

Website usage data

Cookies and tracking data

3. How We Use Your Information

We use your information to:

Provide and manage services

Respond to enquiries

Process payments

Deliver digital systems and automation

Improve website performance

Send service updates and relevant marketing (you may opt out anytime)

Comply with legal obligations

4. Sharing of Information

We do not sell your personal information.

We may share data with trusted third-party service providers such as:

Payment processors (e.g., Stripe)

CRM and automation platforms (e.g., GoHighLevel)

Website hosting providers

Email marketing platforms

These providers only receive the information necessary to perform their services.

5. Data Security

We take reasonable technical and organisational measures to protect your information from misuse, loss, or unauthorised access.

However, no online system can be guaranteed 100% secure.

6. Cookies

Our website may use cookies to:

Improve functionality

Analyse traffic

Enhance user experience

You may disable cookies in your browser settings.

7. Your Rights (NZ Privacy Act 2020)

Under the Privacy Act 2020, you have the right to:

Request access to your personal information

Request correction of your personal information

To do so, contact us at:
Email: [email protected]

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

TERMS & CONDITIONS

Venti Castelora Digital Consultants
Effective Date: 01/01/2026

1. Services

VCDC provides digital consulting services including but not limited to:

Website design & redevelopment

Social media management

AI receptionist systems

Marketing automation

CRM setup

Digital strategy

All services are outlined in writing before commencement.

2. Payment Terms

Payment terms are agreed prior to project commencement.

Monthly services are billed in advance.

One-time services may require a deposit.

Late payments may result in suspension of services.

All prices are in NZD unless otherwise stated.

3. Refund Policy

Due to the nature of digital services:

Deposits are non-refundable once work has commenced.

Monthly services may be cancelled with written notice (see cancellation section).

Custom digital builds and automation systems are non-refundable once delivered.

4. Client Responsibilities

Clients agree to:

Provide accurate and timely information

Supply required content (logos, text, access details, etc.)

Review and approve deliverables promptly

Delays caused by missing client materials are not the responsibility of VCDC.

5. Intellectual Property

Upon full payment:

Clients retain ownership of their website content and branding.

VCDC retains ownership of proprietary systems, templates, frameworks, and automation structures unless otherwise agreed.

We may display completed work in our portfolio unless otherwise requested in writing.

6. Third-Party Platforms

VCDC may use third-party software (e.g., hosting platforms, CRM systems, social media platforms).

We are not responsible for outages, policy changes, or service interruptions caused by third-party providers.

7. Limitation of Liability

To the fullest extent permitted by New Zealand law:

VCDC shall not be liable for:

Indirect or consequential losses

Business interruption

Loss of profits

Data loss

Our total liability shall not exceed the amount paid for the service in question.

8. Termination

Either party may terminate services in writing.

For monthly services:

14 days’ written notice is required unless otherwise agreed.

Outstanding balances must be paid prior to final transfer of assets.

9. Governing Law

These Terms are governed by the laws of New Zealand.

10. Contact

Venti Castelora Digital Consultants
Website: www.vcdc.nz
Email: [email protected]

Website Bundle & Social Media Automation Terms

1. Managed Service Provision

Exclusive VCDC Management: All services, including Website Bundles, Funnels, and Social Media Automations, are provided as a "Fully Managed Service." Venti Castelora Digital Consultants (VCDC) maintains exclusive administrative control over the technical platforms and infrastructure used to deliver these services.

Access Restrictions: Clients are not granted direct login access, backend credentials, or administrative rights to the VCDC internal software environment. This "hands-off" model ensures system integrity, security, and the protection of proprietary "Venti Strategy" workflows.

Lead Delivery: Leads generated through the Website Bundle are delivered to the Client via nominated external channels (e.g., Email, SMS, or a simplified mobile notification interface).

2. Website Bundle & Digital Assets

Service-Based Hosting: The Website Bundle is a managed solution hosted on VCDC’s private infrastructure. Website availability is contingent upon an active, paid subscription.

Termination & Deactivation: Upon cancellation or expiration of a service agreement, VCDC will cease live hosting of the website and associated funnels at the end of the current billing cycle.

Intellectual Property: While the Client retains ownership of their brand marks, logos, and original content provided, the underlying technical architecture, custom-built funnels, and automated logic remain the exclusive intellectual property of VCDC. These assets are not transferable to external hosting environments or third-party providers.

3. Multi-Platform Social Media Automations

Scope of Automation: VCDC manages automated content distribution across nine integrated platforms: Instagram, Facebook, Threads, TikTok, LinkedIn, Bluesky, YouTube, Pinterest, and Google Business.

Platform Adaptability: To ensure optimal performance, VCDC will adapt and format content to meet the specific technical requirements of each platform (e.g., character limits, aspect ratios, and video duration). The Client acknowledges that content may vary slightly across different networks to ensure the best fit for each audience.

Third-Party Technical Disruptions: VCDC is not liable for service interruptions, failed posts, or account disconnections caused by third-party platform updates, API changes, or security flags. It remains the Client's responsibility to ensure their social media accounts remain in "good standing" with the respective platforms.

Content Governance: The Client is responsible for ensuring that all business information and requested content comply with the Community Guidelines and Terms of Service of each social media platform used.

4. Automated Communication & Data

Response Responsibility: VCDC provides the digital infrastructure for automated lead capture and instant auto-reply sequences. The Client is solely responsible for manual follow-up and the ultimate conversion of these leads. VCDC is not liable for business loss resulting from the Client’s failure to monitor notifications.

Data Controller Status: In accordance with the New Zealand Privacy Act 2020, the Client acts as the "Data Controller" for all customer information captured through VCDC-managed assets. The Client must provide and maintain a valid Privacy Policy for their business.